SUPPORT - Organic Herb Inc

Q: We are interested in your products, how long do I need you wait for your reply about the product

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Release time: 2017 - 10 - 19

A: Thank you for your message. Prompt reply will be sent to you within 12 hours and we will send you details information after you confirmed within 24 hours. If need, free samples will be sent.

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Q: What document will be included in your confirmation letter?

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Release time: 2017 - 10 - 19

A: We will provied documents such as COA,MOA,MOP.

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Q: How to place order?

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Release time: 2017 - 10 - 19

A: Purchasing order (if your company has), or placing a simple confirmation by email or by TradeManager is welcome .

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Q: What about the payment methods?

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Release time: 2017 - 10 - 19

A: We accept T/T,L/C,D/P for payment.

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Q: How to make payment?

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Release time: 2017 - 10 - 19

A: Proforma invoice will be sent to you first after confirmation of orders ,enclosed with our bank information .

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Q:What kind of package is applied to your products?

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Release time: 2017 - 10 - 19

A:Usually ,we pack our products with 20 kg/cardboard drum covered with plastics packaging films,inner by Aluminium foil vacuum bag or double-layer plastic container.We can also packed with 1 kg/Aluminium foil vacuum bag for small order.

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Q:What's the color of your products?

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Release time: 2017 - 10 - 19

A: Different samples are featuring with different colors.

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Q: How long we could get the goods after placing order?

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Release time: 2017 - 10 - 19

A: We usually need 7 days to produce the product after receiving the payment.After the production the goods will arrive at your table in 7 days through DHL for European clients. For clients from North America, the good will arrive at your desks in 15 days through Fedex. For clients from Asia, Australia and New Zealand, the goods will arrive at your tables in 12 days through Fedex or EMS.

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